Giving customers new ways to search for products within a NetSuite website

Business type: Online kids’ apparel retailer
Market: B2C

Before NetSuite integration: Though this client’s customers had access to basic search functionality provided by a third-party system, searches weren’t fine-grained enough to give customers quick access to specific items in a large online catalog.

After NetSuite integration: Tavano developed an external NetSuite application that allows this company’s customers to search using multiple criteria, including brand, size, gender, and on sale status. Using an intuitive custom HTML search page, customers can now easily and quickly drill down to product categories of interest, learn more about vendors, and play with sizing and color options. This powerful new search application is seamlessly integrated with existing third-party software and is periodically refreshed with NetSuite Item and Vendor records, ensuring up-to-date searches.

Automating an order entry process

Business type: Merchandising call center
Market: B2C

Before NetSuite integration: This company receives orders via a call center, which was subject to the many limitations of its existing software system, making the order taking and entry process costly and labor-intensive.

After NetSuite integration: Tavano developed an externally hosted order entry application and integrated it with NetSuite, which allows sales agents to browse and search the company’s product catalog, add and remove items, and collect client shipping and payment information. Once confirmed, each order now automatically becomes a NetSuite Sales Order and a Customer Record is created or updated, as needed, dramatically reducing the time and labor involved in the process.

Automating an order entry process

Business type: Merchandising call center
Market: B2C

Before NetSuite integration: This company receives orders via a call center, which was subject to the many limitations of its existing software system, making the order taking and entry process costly and labor-intensive.

After NetSuite integration: Tavano developed an externally hosted order entry application and integrated it with NetSuite, which allows sales agents to browse and search the company’s product catalog, add and remove items, and collect client shipping and payment information. Once confirmed, each order now automatically becomes a NetSuite Sales Order and a Customer Record is created or updated, as needed, dramatically reducing the time and labor involved in the process.