AOV (Average Order Value) is an important metric retailers need to constantly keep an eye on; essentially it’s how much money a customer spends each time they place an order. The goal, of course, is to make it go up! Here are a few good ideas to keep your shopper engaged and adding to their shopping cart.
1. Related items
Don’t just sell them the one item, list all the accessories that are likely available for it . For example, batteries or cables that are needed and not included.
2. Correlated items
Items indirectly related or similar may intrigue your customer. These can be as simple as “customers who bought x also bought” or involve more intelligent algorithms using your user data. Either way, show them something else they might like and they may take you up on it.
3. Recently viewed items
Instead of them having to hit their browser history or back button, keep their recent history on the current page. They may have forgotten what they originally set out to find on your website!
4. Sell it in a combination or bundle
Tempt your customer with a kit of related items that when purchased together come at a significant discount. Works with everything from hardware to software, clothing to equipment.
6. Start a loyalty program
Keep them coming back for more with reward points they get for spending, referring a friend or sharing on social media, as well as offers they can’t find anywhere else. Last SuiteWorld I was impressed with the Clutch solution which seems to integrate well with NetSuite.
We love subscription model and we covered it on “How Subscription Business Models Increase Customer Lifetime Values”. Consumable items such as vitamins or toothpaste can be sold on a recurring basis, but get creative! As order frequency increases a higher discount is applied to the shopper.
8. Give them free shipping
According to UPS, 61% of shoppers abandon their purchases if they have to pay shipping fees. If you can’t offer it without cutting into the bottom line, set a minimum purchase amount for it to kick in.
9. Save for later
Available in SuiteCommerce Advanced, a portlet containing previously saved for later items is displayed right below the shopping cart table as a reminder for shoppers before checking out.
What do you think? Are there any tips we’ve left off? Let us know below.